Terms and Conditions

These terms and conditions apply to donations (one-time and recurring/monthly) and memberships made through the website and payment solutions of Støtteforeningen Det Danske Hus i Palæstina (The Danish House in Palestine), including via MobilePay.

1. The Parties

This agreement is entered into between you as donor/member (“you” or “the customer”) and:

Støtteforeningen Det Danske Hus i Palæstina CVR no.: 31460638

Danish association address: C/O Lone Bildsøe Lassen Kronprinsessegade 76 1306 København K Denmark

Office address (Palestine): St. Peter Street 15 PO Box 553 Ramallah Old City – Batn al-Hawa Palestine

Phone: +970 (0) 594 224 402 E-mail: admin@dhip.ps

2. Payment

Donations and membership fees can be paid via MobilePay and other payment methods available on our website and in our payment solution (provided by Frisbii).

  • One-time donations are charged as a single payment at the time you complete the transaction.
  • Recurring (monthly) donations are charged automatically each month until you choose to cancel or change your recurring contribution, see section 5.
  • Annual memberships are charged as a single payment covering one membership period (12 months) and renew automatically unless cancelled, see section 5.

All amounts are stated in the currency shown in the payment solution at the time of payment. You will receive a receipt for your payment by e-mail.

3. Delivery

As this involves donations and membership contributions to a non-profit association, rather than the sale of physical goods, the rules on delivery of goods do not apply. Donations and membership fees are used directly to support the work and projects of The Danish House in Palestine, in accordance with the association’s purpose.

A membership grants access to the membership rights described in section 8 (participation in and voting rights at the general assembly), effective from the time payment has been registered.

4. Right of Withdrawal (Consumer Cancellation Rights)

As a general rule, there is no right of withdrawal on donations, since these are not a purchase of goods or services but a voluntary financial contribution to the association’s work.

The same applies to memberships, which only grant membership rights (participation in and voting rights at the general assembly) and do not constitute a good or digital service.

If you have made a mistake in connection with a donation or membership sign-up — for example entering an incorrect amount or making a payment by mistake — you are always welcome to contact us at admin@dhip.ps, and we will find a solution together with you.

5. Cancelling or Changing Recurring Donations and Memberships

Recurring (monthly) donations: You may cancel or change the amount of your recurring donation at any time. Cancellation or changes take effect from the time you make them and cannot be applied retroactively — meaning that payments already processed will not be refunded.

Annual membership: You may cancel your membership at any time. Cancellation takes effect at the end of the current membership period, unless otherwise agreed. Membership fees already paid for a current period will not be refunded.

How to cancel or make changes: When you set up a recurring donation or a membership, you will normally receive a link to a self-service portal where you can manage, change, or cancel your contribution yourself.

You are also always welcome to contact us directly at fn@dhip.ps, and we will help you cancel or change your donation or membership.

6. Returns Policy

As donations and membership fees are not purchases of goods or services, there is no traditional returns policy. Payments made in error are handled as described in sections 4 and 5 — please contact us at admin@dhip.ps or fn@dhip.ps, and we will review your case individually.

7. Complaints

We have a dedicated complaints and suggestions page, where you can read more about how to submit a complaint or suggestion, what information we need, and how we handle and follow up on enquiries:

👉 dhip.ps/complaints-suggestions

You are also always welcome to contact us directly at:

We aim to respond to complaints within 5–7 business days.

8. Membership — Additional Information

An annual membership of Støtteforeningen Det Danske Hus i Palæstina entitles you to participate in and vote at the association’s general assembly.

The membership is valid for 12 months from the date of payment and renews automatically unless cancelled beforehand, see section 5. You can cancel or change your membership at any time via the self-service link or by contacting fn@dhip.ps.

9. Disputes and Governing Law

These terms and conditions are governed by Danish law.

If a disagreement arises between you and The Danish House in Palestine, we encourage you to first try to resolve the matter amicably by contacting us at admin@dhip.ps.

If a dispute cannot be resolved amicably, it may be brought before the ordinary Danish courts. Depending on the nature of the dispute, consumers may also have the option to file a complaint with the relevant Danish consumer dispute resolution boards.